Work Type:_ Full time
Experience :_ 0-3 Years
Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo,EG
Principal Responsibilities
Identify and resolve daily cash
management inquiries for wire
transfers, ACH, checks,
commercial cards, statements,
billing, reporting, receivables such
as Lockbox, and other core cash
management services
Organic cross selling of GLCM
products and services and
provide superior service support
for all GLCM solutions
Resolve any/all identified issues
promptly and escalate concerns
to management as appropriate to
ensure timely awareness of any
material concerns
Open daily cases to track
inquiries and manage cases to
resolution within agreed timelines
Ensure that fraud/errors/irregular
transactions (if any) are identified
and escalated
Ensure that the process
productivity, quality and customer
experience requirements are met
in accordance with standards set
Protect sensitive client and bank
information by ensuring
documents, computers, files, and
all confidential matters are
appropriately handled as set forth
by policy
Ensure all activity documentation
is complete to provide
performance tracking
Complete other responsibilities,
as assigned
Establish and maintain excellent
working relationships with the key
HSBC stakeholders
Live the Group Values
Supports HSBCs GBM and CMB
customers
Requirements
https://www.egyptrends.com/8009/%d9%88%d8%b8%d8%a7%d8%a6%d9%81-%d8%a7%d9%84%d8%a8%d9%86%d9%83-%d8%a7%d9%84%d9%85%d8%b5%d8%b1%d9%89-%d8%a7%d9%84%d9%85%d8%b1%d9%83%d8%b2%d9%8a/Bachelors degree in business,
related field or equivalent work
experience
Knowledge of industry standards
related to all Cash Management
products and services preferred
Ability to understand customer
needs, and translate to actions
aimed at providing quick
resolutions
Ability to resolve medium to
complex queries including
customer complaint resolution
Strong Customer Orientation and
passionate about delivering
superior customer service
Ability to write business emails
providing complete and accurate
information and next steps
Excellent interpersonal skills and
ability to interact and build
relationships with stakeholders at
all levels
Great written and communication
skills in English
Flexibility to work shifts (night
shifts )
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Assistant to director world health organization – salary: 19,627
